Retail Services

Qualification Certificate II (NRT)
Course Number 11473
National Code SIR20212
Training Package SIR07 - Retail Services
Faculty Service Industries
Locations Broken Hill College, Coonamble College, Dubbo College, Forbes College, Gilgandra College, Lightning Ridge College, Mudgee College, Orange College, Parkes College, Walgett College, Warren College, Wellington College
One or more offerings can be done as part of a Traineeship.
One or more offerings are available as TVET.

Course Description

This qualification provides the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail outlets. Individuals may work with some autonomy or in a team but usually under close supervision.

This qualification is suitable for an Australian Apprenticeship pathway and is also appropriate for VET in Schools (VETiS) delivery.

No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of endorsement.

Career Opportunities

Individuals with this qualification are able to perform roles, such as:
- provide product and service advice in a retail store
- sell products and services in a variety of retail settings
- work as a checkout operator
- check stock and replenish shelves
- organise and maintain work areas and displays.

Possible job titles:
- sales assistant
- customer service assistant.

Career Pathways

After achieving SIR20212 Certificate II in Retail Services, individuals may undertake:
- SIR30212 Certificate III in Retail Operations;
- SIR30312 Certificate III in Retail Supervision;
- SIR30412 Certificate III in Business-to-Business Sales.

Entry Requirements

There are no entry requirements for this qualification.

Individuals may undertake the qualification with little or no experience in the industry.

Fees and Charges

TAFE NSW Fees

For full details on TAFE NSW Fees, charges, exemptions and concessions please see Fees and charges.

Additional Costs

Additional costs may apply, please contact the teaching section for details.

Enrolment

This course is available at these locations:

Broken Hill College: Semester 1, 2014

Additional Information

This course is for people wishing to work in the retail sector. This course is also a traineeship course and is suitable for employers who wish to have their staff trained in high level customer service strategies and how to sell products and services. Trainees can attend TAFE one day a week or elect to be visited on the job by a qualified trainer and assessor.

For more information contact Deepti Kumar on 08 8082 6841 or Michelle McLaren on 08 8082 6851

Costs

Additional costs may apply, please contact the teaching section for details.

Offering

Mode: Full Time
Length: 9 Weeks, 8 hours per week
Commences: Week commencing 03/02/2014
Classes: Classes are between 9:00 am and 1:00 pm.

Additional Offering Entry Requirements: Students are our priority. Our service is personalised and tailored to suit your individual study needs. This means that we will take the time to design a study pathway just for you. This may include a combination of classwork, recognition of existing skills or previous qualifications via flexible/distance. We look forward to helping you achieve your goals in the best timeframe and study mode for you.

This course is offered two days a week over 9 weeks. Students will have access to a simulated retail store where they can practice their new skills in a retail environment. Work experience can be included into your course. Call us and we will work with you to meet all your training needs, there will be a resource fee of $175.00.

This offering can be done as part of a Traineeship.

This is a TVET offering.

Enrol / Apply Now

Coonamble College: Semester 1, 2014

Additional Information

Recognition for people already working in retail. Suitable for young persons who do part time work in retail. Assessment will take place on-the-job OR students may seek recognition of their existing skills in the workplace. This course is available as a traineeship. Training options include: Employment based where you are training on the job and TAFE will supply your resources and assess your competence.

For more information contact Debbie Rogers on 02 6827 1600

Costs

Additional costs may apply, please contact the teaching section for details.

Offering

Mode: Part Time Day
Length: 18 Weeks, 6 hours per week
Commences: February
Classes: Classes are between 9:00 am and 3:00 pm.

Additional Offering Entry Requirements: Day to be advised. Recognition of Prior Learning available to anyone working in the Retail section. Please speak to TAFE teacher to organise this for you.

Flexible delivery class for students already in the workplace or wishing to change jobs to work in retail environment.

Dubbo College: Semester 1, 2014

Additional Information

This course is for people wishing to work in the retail sector. This course is also a traineeship course and is suitable for employers who wish to have their staff trained in high level customer service strategies and how to sell products and services. Trainees can attend TAFE one day a week or elect to be visited on the job by a qualified trainer and assessor. Attendance at TAFE is not necessary.

For more information contact Mary Northcote on 02 6883 3467

Costs

Additional costs may apply, please contact the teaching section for details.

Offering

Mode: Full Time
Length: 17 Weeks, 12 hours per week
Commences: 3 February 2014
Classes: Classes are held on Monday and Tuesday between 9:00 am and 3:30 pm.

Additional Offering Entry Requirements: Students are our priority. Our service is personalised and tailored to suit your individual study needs. This means that we will take the time to design a study pathway just for you. This may include a combination of classwork, recognition of existing skills or previous qualifications via flexible/distance. We look forward to helping you achieve your goals in the best timeframe and study mode for you.

This course is offered two days a week over 17 weeks. Students will have access to a simulated retail store where they can practice their new skills in a retail environment. Work experience can be included into your course. Call us and we will work with you to meet all your training needs.

Enrol / Apply Now

Forbes College: Semester 1, 2014

Additional Information

This course is for people wishing to be involved in the dynamic and fast paced role of customer service, selling goods and working with others in a team environment. This course is also a traineeship course and is suitable for employers who wish to have staff employed and trained in customer service, working in a team, upselling, merchandising. Attendance at TAFE is not necessary as trainee will be visited in workplace by a fully qualified trainer and assessor

For more information contact Shirley Redfern, Jenny Kingham on 02 6853 9100

Costs

Additional costs may apply, please contact the teaching section for details.

Offering

Mode: Part Time Day
Length: 12 Weeks, 12 hours per week
Commences: Thurs 6 Feb 2013
Classes: Classes are held on Thursday and Friday between 9:00 am and 3:00 pm.

Additional Offering Entry Requirements: There are no formal entry requirements, however previous or current work experience can help the student to complete the course more quickly.

This course is offered in a face to face class over two days. A lot of the work is very practical and work experience can be undertaken as part of the course. For those already working, workplace assessment and recognition of prior learning are also available.

This offering can be done as part of a Traineeship.

Enrol / Apply Now

Gilgandra College: Semester 1, 2014

Additional Information

Recognition for people already working in retail. Suitable for young persons who do part time work in retail. Assessment will take place on-the-job OR students may seek recognition of their existing skills in the workplace. This course is available as a traineeship. Training options include: Employment based where you are training on the job and TAFE will supply your resources and assess your competence.

For more information contact Debbie Rogers on 02 6847 8700

Costs

Additional costs may apply, please contact the teaching section for details.

Offering 1

Mode: Part Time Day
Length: 18 Weeks, 6 hours per week
Commences: February
Classes: Classes are held on Thursday between 9:00 am and 3:00 pm.

Additional Offering Entry Requirements: Recognition of Prior Learning available to anyone working in the Retail section. Please speak to TAFE teacher to organise this for you.

Flexible delivery class for students already in the workplace or wishing to change jobs to work in retail environment.

Enrol / Apply Now

Offering 2

Mode: Full Time
Length: 18 Weeks, 12 hours per week
Classes: Classes are held on Tuesday and Wednesday between 9:00 am and 3:30 pm.

Additional Offering Entry Requirements: Attendance at this course is essential for successful completion. Assessment activities will be part of classroom based tasks.

Interactive retail course with retail equipment that is up to date with industry to allow students to practice. Classroom activities and class participation is part of the assessment process. Work experience is also part of this course for any student wishing to go into a retail environment.

Enrol / Apply Now

Lightning Ridge College: Semester 1, 2014

Additional Information

Recognition for people already working in retail. Suitable for young persons who do part time work in retail. Assessment will take place on-the-job OR students may seek recognition of their existing skills in the workplace. This course is available as a traineeship. Training options include: Employment based where you are training on the job and TAFE will supply your resources and assess your competence.

For more information contact Debbie Rogers on 02 6829 9800

Costs

Additional costs may apply, please contact the teaching section for details.

Offering

Mode: Part Time Day
Length: 18 Weeks, 6 hours per week
Commences: February
Classes: Classes are between 9:00 am and 3:00 pm.

Additional Offering Entry Requirements: Day to be advised. Recognition of Prior Learning available to anyone working in the Retail section. Please speak to TAFE teacher to organise this for you. Course will run subject to demand.

Flexible delivery class for students already in the workplace or wishing to change jobs to work in retail environment.

Mudgee College: Semester 1, 2014

Additional Information

This course is for people wishing to be involved in the dynamic and fast paced role of customer service, selling goods and working with others in a team environment. This course is also a traineeship course and is suitable for employers who wish to have staff employed and trained in customer service, working in a team, upselling, merchandising. Attendance at TAFE is not necessary as trainee will be visited in workplace by a fully qualified trainer and assessor.

For more information contact Susan Hughes on 02 6378 1047

Costs

Additional costs may apply, please contact the teaching section for details.

Offering

Mode: Full Time
Length: 16 Weeks, 12 hours per week
Commences: 5 February 2014
Classes: Classes are held on Wednesday and Thursday between 9:30 am and 3:00 pm.

Additional Offering Entry Requirements: Would you like to work in the exciting and fast paced retail sector? Then this is the course for you! Come into class and work in our simulated retail shop. You will have hands on practical experience and be taught how to apply your skills and knowledge in the retail world.

Students are our priority. Our service is personalised and tailored to suit your individual study needs. This means that we will take the time to design a study pathway just for you. This may include a combination of classwork, recognition of existing skills or previous qualifications via flexible/distance or online study. We look forward to helping you achieve your goals in the best timeframe and study mode for you.

Enrol / Apply Now

Orange College: Semester 1, 2014

Additional Information

Management Services, Orange prides itself on helping students succeed in their studies. Our staff are highly qualified with extensive workplace experience. They aim to help you understand the theory and apply it to the workplace using practical examples and hands-on tasks with regular feedback and guidance along the way. Our trainers are available to give you extra support either over the phone, via email or face-to-face. You can start your course flexibly at any time

For more information contact Mandy Macartney 0263915674 Chantal Hawkins 02 63915801

Costs

Additional costs may apply, please contact the teaching section for details.

Offering

Mode: Part Time Day
Length: 16 Weeks, 6 hours per week
Classes: Classes are held on Monday and Wednesday between 9:30 am and 12:30 pm.

Additional Offering Entry Requirements: Students are our priority. Our service is personalised and tailored to suit your individual study needs. This means that we will take the time to design a study pathway just for you. This may include a combination of classwork, recognition of existing skills or previous qualifications via flexible/distance or online study. We look forward to helping you achieve your goals in the best timeframe and study mode for you.

This course is offered two mornings per week over 16 weeks. Students will have access to a simulated retail store where they can practice their new skills in a retail environment. Work experience can be included into your course. Please contact us for start dates. If you cannot attend classes, that's Ok, we can organise the course to suit you.

This offering can be done as part of a Traineeship.

Enrol / Apply Now

Parkes College: Semester 1, 2014

Additional Information

This course is for people wishing to be involved in the dynamic and fast paced role of customer service, selling goods and working with others in a team environment. This course is also a traineeship course and is suitable for employers who wish to have staff employed and trained in customer service, working in a team, upselling, merchandising. Attendance at TAFE is not necessary as trainee will be visited in workplace by a fully qualified trainer and assessor

For more information contact Naomi Harrison, Jenny Kingham on 02 6862 8100

Costs

Additional costs may apply, please contact the teaching section for details.

Offering

Mode: Part Time Day
Length: 12 Weeks, 12 hours per week
Commences: Thurs 6 Feb 2013
Classes: Classes are held on Thursday and Friday between 9:00 am and 3:00 pm.

Additional Offering Entry Requirements: There are no formal entry requirements, however experience in retail will allow students to fast track through the course.

This course is offered in a face to face class over two days. A lot of the work is very practical and work experience can be undertaken as part of the course. For those already working, workplace assessment and recognition of prior learning are also available.

This offering can be done as part of a Traineeship.

Enrol / Apply Now

Walgett College: Semester 1, 2014

Additional Information

Recognition for people already working in retail. Suitable for young persons who do part time work in retail. Assessment will take place on-the-job OR students may seek recognition of their existing skills in the workplace. This course is available as a traineeship. Training options include: Employment based where you are training on the job and TAFE will supply your resources and assess your competence.

For more information contact Debbie Rogers on 02 6828 6200

Costs

Additional costs may apply, please contact the teaching section for details.

Offering

Mode: Part Time Day
Length: 18 Weeks, 6 hours per week
Commences: February
Classes: Classes are between 9:00 am and 3:00 pm.

Additional Offering Entry Requirements: Day to be advised. Recognition of Prior Learning available to anyone working in the Retail section. Please speak to TAFE teacher to organise this for you.

Flexible delivery class for students already in the workplace or wishing to change jobs to work in retail environment.

Warren College: Semester 1, 2014

Additional Information

Recognition for people already working in retail. Suitable for young persons who do part time work in retail. Assessment will take place on-the-job OR students may seek recognition of their existing skills in the workplace. This course is available as a traineeship. Training options include: Employment based where you are training on the job and TAFE will supply your resources and assess your competence.

For more information contact Debbie Rogers on 02 6847 8705

Costs

Additional costs may apply, please contact the teaching section for details.

Offering

Mode: Part Time Day
Length: 18 Weeks, 6 hours per week
Commences: February
Classes: Classes are between 9:00 am and 3:00 pm.

Additional Offering Entry Requirements: Day to be advised. Recognition of Prior Learning available to anyone working in the Retail section. Please speak to TAFE teacher to organise this for you. Course will run subject to demand.

Flexible delivery class for students already in the workplace or wishing to change jobs to work in retail environment.

Wellington College: Semester 1, 2014

Additional Information

This course is for people wishing to be involved in the dynamic and fast paced role of customer service, selling goods and working with others in a team environment. This course is also a traineeship course and is suitable for employers who wish to have staff employed and trained in customer service, working in a team, upselling, merchandising. Attendance at TAFE is not necessary as trainee will be visited in workplace by a fully qualified trainer and assessor.

For more information contact Robyn Grace on 02 6840 2135

Costs

Additional costs may apply, please contact the teaching section for details.

Offering

Mode: Full Time
Length: 16 Weeks, 12 hours per week
Commences: 3 February 2014
Classes: Classes are held on Monday and Tuesday between 9:00 am and 3:30 pm.

Additional Offering Entry Requirements: Would you like to work in the exciting and fast paced retail sector? Then this is the course for you! Come into class and work in our simulated retail shop. You will have hands on practical experience and be taught how to apply your skills and knowledge in the retail world. Please contact our qualified and friendly staff in Management Services at Bathurst Campus for further information on our range of great courses

Students are our priority. Our service is personalised and tailored to suit your individual study needs. This means that we will take the time to design a study pathway just for you. This may include a combination of classwork, recognition of existing skills or previous qualifications via flexible/distance or online study. We look forward to helping you achieve your goals in the best timeframe and study mode for you.